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Discussion topic: Billed after sky contract closure

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This message was authored by: Wffi

Message posted on ‎26 Oct 2025 07:52 AM

Billed after sky contract closure

If sky bills a month in advance and my account closed October 2nd - why did £37 .50 go out of my account on October 13th? 

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This message was authored by: Daniel0210

Message posted on ‎26 Oct 2025 07:58 AM - last edited: ‎26 Oct 2025 08:05 AM

Re: Billed after sky contract closure

Posted by a Superuser, not a Sky employee. Find out more

@Wffi 

For Sky Q, Sky+ and Broadband/Talk the bills are generated 14 days prior to your payment date, Mobile, Glass & Stream bills are generated 3 days prior to your payment date ~ therefore usually whilst you were still a customer. Any overpayment should be reimbursed to you after about 6 weeks. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎26 Oct 2025 09:32 AM

Re: Billed after sky contract closure

Posted by a Superuser, not a Sky employee. Find out more

@Wffi 

To speed up the refund if you contact Sky they should be able to refund you the credit that is showing on your account.

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