Reinstate my services

[Hev5]

I've paid my Bill you haven't reinstated my services

[SKY1992bf]

@Hev5  Have you also setup a new continuous payment method 

[Daniel0210]

@Hev5 
As stated Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. (Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week).

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Hev5]

I'm assuming you hadn't checked my account, it was paid in full! 

[MarkGoldsmith]

@Hev5 this community is of other sky customers so no one replying on this thread will have access to your account.

Did you happen to make the payment manually and then the automated direct debit or card payment failed? 

[Hev5]

It's sorted itself now