Credit refund applied to account but I’ve switched provider

[Trax123]

I switched providers in Feb 2025.  In March 2025 sky took an additional payment of £72.86 and have indicated this will be refunded as a. Sky credit in April. 
I no longer have a package with sky and would like this refunded to my bank account.  If this is not addressed I will contact the financial ombudsman 

thanks 

[Daniel0210]

@Trax123 

Threats like that are only being directed at other customers. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Trax123]

Hi, thanks very much for the reply.  The payment method is still active, and it would be appreciated if this forum can help escalate to the sky team.  Thanks

[Daniel0210]

@Trax123 

Is it showing as a credit on your Sky account? 

[Trax123]

Hi it is not showing as a credit on the account.  It says it will be added to the account. 

[Daniel0210]

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@Trax123 wrote:
It says it will be added to the account. 

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@Trax123 

Can you post an image of where it says that? Make sure you block out any personal information such as your account number.