Reinstate broadband

[Emma134]

Reinstate broadband I've made my payment 

[Chodley]

Did you also set up a new regular payment card/account? I don't think Sky customer services will reinstate the service until both of those are done.

btw, this is the Sky Q forum 😉

[Daniel0210]

@Emma134 

(Thread moved to correct board)

If your services have been restricted (and it’s normally only a missed payment that triggers this), I’m afraid Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed. 

[GD1]

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@Emma134 wrote:

Reinstate broadband I've made my payment 

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You're not talking to Sky Customer services via the forum, we are all customers here.