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This message was authored by: Nick294

Reimburse previous provider’s costs

How do you I reclaim charges after switch date as promised when signing up with Sky?


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This message was authored by: Tommy2 Answer

Re: Reimburse previous provider’s costs

Hello, Send an email to switchingcredit@sky.uk with your account details name, address and proof that your last provider charged an early termination fee such as the final bill, they may also require proof you paid it form a bank statement, once this is provided they will then put this as credit on your account. Mine was done very quickly and easy to sort out. I hope that this helps. 

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This message was authored by: SKY1992bf

Re: Reimburse previous provider’s costs

Posted by a Superuser, not a Sky employee. Find out more

@Nick294 Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to a maximum of £300 (service = tv £100 and/or broadband £200)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Note you must apply within 90 days of your sky service activation date


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This message was authored by: Tommy2 Answer

Re: Reimburse previous provider’s costs

Hello, Send an email to switchingcredit@sky.uk with your account details name, address and proof that your last provider charged an early termination fee such as the final bill, they may also require proof you paid it form a bank statement, once this is provided they will then put this as credit on your account. Mine was done very quickly and easy to sort out. I hope that this helps. 

Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps

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