Discussion topic: DD update

This message was authored by: Shawl · ‎19 May 2026

Well YOU sent me a text and now a letter asking me to update my DirectDebit name to match the name on our back account

This message was authored by: GD1 · ‎19 May 2026

@Shawl Who are you directing the post at as this is your 1st post within the community, you should also be aware this is a customer helps customer community not a Live chat facility.

Please see https://helpforum.sky.com/t5/Members/ct-p/members

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎19 May 2026

@Shawl

Have you done as theee emails and letters have asked you to do so whatever name is showing on your bank account it needs to be the same on your Sky account.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Mark39 · ‎19 May 2026

@Shawl wrote:

Well YOU sent me a text and now a letter asking me to update my DirectDebit name to match the name on our back account

What are you questioning? The text and the letter are genuine.

Discussion topic: DD update

DD update

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