Regarding recent bill

[Surya4]

Hi 

I already made a manual payment this month. I canceled direct debit so it's asking to pay again can you please re check 

[SKY1992bf]

@Surya4 You have gone about this the wrong way the following now applies 

If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Surya4]

I made payment on 4th of December is that ok or Need to pay this payment as well 

[caesarome]

@Surya4 

If you are still a customer then the terms and conditions do state that you have to have a regular payment method setup on your account so unless you reinstate it if Sky can not take a payment your services could be restricted.

Paying it manually might not have paid your latest bill but all it might have done is to apply a credit to your account.

[Daniel0210]

@Surya4 

Your unnecessary manual payment is likely sitting as a credit towards your next (January) bill. You will need to reinstall your payment method and pay this months bill.