Refund

[Martin011]

Refunds 

[Chrisee]

@Martin011 if you want an answer to a question you will need to post some details of the issue.

[Martin011]

Made double payment of 43 pounds for this months bill would the other 43 back into my bank account 

[Daniel0210]

@Martin011 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.