Overcharged Bill

[Norram]

Hi, 

I joined Sky in July. I signed up to the Sky Q and Broadband €50 per month deal. The agent I signed up with told me my bills might be higher for the first two months but we are now in December and I have been charged €122 every month!! 

I have tried to contact Sky so many times and I am just left pressing random numbers and speaking to a virtual bot. This is not customer service! I drove 1 hour to speak to an agent in Liffey Valley who when I arrived told me she couldn't help me. This is a disgrace - a customer should be able to contact a company to discuss their bill. 

I need to get in touch with an agent asap. We have so far paid more than our yearly bill in a few months. 

[Daniel0210]

@Norram 
We are customers here on a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

These are the current methods for contacting Sky. Depending on the reason for making contact some methods will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Norram]

Thank you so much for your help