Left sky and not received my refund of overpayment

[Aroberts123]

Hi,

I left sky a month ago but my account is in credit saying to be offset against future bill but there will not be. How long will it take for my money to be returned to me?

Why should I have to chase sky to my money back?

[Daniel0210]

@Aroberts123 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.