This discussion topic has been answered Discussion topic: Refund
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Message posted on 15 Sep 2025 12:47 PM
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Purchased 2 sims last August , one sim for Ollie Thompson Has been held in police custody to use as evidence , I've made quite a few calls. To sky mobile to request another sim and still to this day we've not had a card sent and if you want to check the sim it's not been used , I'd like to speak to management to request full refund of 10 months and I'm cancelling the account x
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Message posted on 15 Sep 2025 01:00 PM - last edited: 15 Sep 2025 01:23 PM
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@Nanaplum61
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.
I'm not sure Sky are under an obligation to refund a charge like that if the user is remanded in custody or the phone is in a Detained Property Store . However if you are the account holder and you've had that sim for 12+ months you should be able to cancel it.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 15 Sep 2025 12:59 PM
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Re: Refund
Hi @Nanaplum61 Please see Welcome below for information about this community. This is not Sky customer services.
Message posted on 15 Sep 2025 01:00 PM - last edited: 15 Sep 2025 01:23 PM
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@Nanaplum61
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.
I'm not sure Sky are under an obligation to refund a charge like that if the user is remanded in custody or the phone is in a Detained Property Store . However if you are the account holder and you've had that sim for 12+ months you should be able to cancel it.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 15 Sep 2025 01:04 PM
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Re: Refund
I've had this discussion previously and still not sorted
Message posted on 15 Sep 2025 01:06 PM
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Re: Refund
Your other thread has been removed. You'll need to call Sky to discuss cancellation but you'll still need to pay for any device not fully paid up.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 15 Sep 2025 01:20 PM
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Re: Refund
please put me in touch with manager
Message posted on 15 Sep 2025 01:21 PM
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Re: Refund
You aren't reading the replies. We are customers like you!
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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