Refund

[JB971]

Cancelled our sky subscription in January and there's money that keeps carrying over every month saying we're in credit. 

[caesarome]

@JB971 

Is your payment method still in place ?

[peter-marlow+1966]

How did you  cancel  your subscription,  did you  call to cancel  and did you get a confirmation email from  sky about  with a cancellation  date on it

[caesarome]

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@peter-marlow+1966 wrote:

How did you  cancel  your subscription,  did you  call to cancel  and did you get a confirmation email from  sky about  with a cancellation  date on it

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If there is a credit on the account @peter-marlow+1966 that is rolling over each month and no actual bill then this suggests that the account has been cancelled.

[JB971]

The account is cancelled and we have confirmation of this, the money is sitting in the account as credit but hasn't been refunded to us. The last bill was taken in February. It now says we have money sitting in our balance and the credit goes towards our next bill. Would just like the money back and so far it's nothing but a hassle.

[Daniel0210]

@JB971 

Once again… 

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@caesarome wrote:

@JB971 

Is your payment method still in place ?

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[GD1]

@JB971  As requested did you leave your direct debit in place as this will aid a speedier refund.