Refund

[JOB83]

Sky have taken payment after my last bill, I have returned the broadband. No communication from sky, no one to contact. Very disappointed. How to I find out about my refund 

[PandJ2020]

Have you actually cancelled?  Is your account showing a credit?

[caesarome]

@JOB83 

We are going to need more details here,

Did you cancel or sign up to another provider ?

If you did either what was your last day with Sky ?

What was your billing date each month ?

Do you see a credit on your account ?

[JOB83]

No credit showing. Last bill should of been Nov. But billed also Dec. I thought once box returned would be sorted. Just can't believe have to post in here as no one to contact. 

[Daniel0210]

@JOB83 

How did you cancel and did you receive an email from Sky acknowledging the cancellation? 

[JOB83]

Yes email confirmation hand over will be 13th Dec, still billed me on 16th Dec. 

[caesarome]

And what shows on what will have been your 16th January bill ?

[JOB83]

16th dec to 15th Jan. Can to direct me to someone I can call to get this sorted. Or and email to send all the details to. 

[caesarome]

You haven't answered my question above, what shows on the 16th January- 15 February bill beause if there is an overpyment due to the account now being cancelled it should appear as a credit that can be refunded.

[PandJ2020]

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@JOB83 wrote:

Yes email confirmation hand over will be 13th Dec, still billed me on 16th Dec. 

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Did you have TV too?

Billing on 16th is normal as that bill was generated on 2nd December.

[JOB83]

I do not understand. There is no credit showing. The bill has those dates. The amount and the payment amount. However, the contract was cancelled, and I have confirmation it was cancelled. If I could talk to someone, this could get resolved in a minute. I need someone to review my account and confirm what I need to do. 

[Daniel0210]

@JOB83 

Then give Sky a call as we obviously can't see your bills, account or any notes on there. 

[PandJ2020]

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@JOB83 wrote:

 If I could talk to someone, this could get resolved in a minute. 

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Then go ahead and call?

Without more detail and answers to our questions we cannot provide more guidance...