I want to arrange a payment plan for my suspended account.

[ZD01]

I have been through major financial hardship in the last year, which now means I am single parent on universal credit.  I would like to start re paying my debts off, instead of just letting them build up.

[GD1]

@ZD01  You would need to call Sky regarding this.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@ZD01 
Sky do not allow payment plans on live accounts. If your services have already been restricted any calls made to Sky will only prompt you to pay. Restrictions are applied automatically so agents can’t override this process.

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not normally reinstate your services. On rare occasions they will allow you to carry over up to £25 to the next month but that is based on your previous payment history. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Its also worth mentioning that you can’t cancel whilst restricted.

Once you’ve done the above you’ll be able to call Sky if you still need to speak to an agent.