@Rhian11
Usially we could escalate your post to Sky but this is currently unavailable so you will have to contact Sky about this so under “Need more help” should be the number to use:
https://www.sky.com/help
Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.
You can also contact Sky via social media:
https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295
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