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Discussion topic: Refund

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Avatar for RW-2725
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This message was authored by: RW-2725

Message posted on ‎02 Jul 2025 05:16 PM

Refund

Have had to call sky consistently since December 2024 on average weekly basis and latest issue is relating to £25 refund promised it would be given within 24 hours. Nothing received. They are reluctant to escalate it to speak to a manager/supervisor when I find I repeating myself to different call handler. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎02 Jul 2025 05:22 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

Any refunds would take 3-5 working days to process.

 

If you don't receive it by then you'll to call Sky again.  (This is a customer-led forum)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎02 Jul 2025 05:28 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more
@RW-2725 wrote:

and latest issue is relating to £25 refund promised it would be given within 24 hours. Nothing received.

@RW-2725 

Have you checked to see if it has been applied as a credit against your bill, if it has then if you would prefer it can then be refunded.

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