Refund

[RobB111]

I was told we would receive a refund for our broadband as we have not been able to use this service for a month 

our bill has just debited from our account and we have been charged the full amount 

[Anonymous]

@RobB111 typically this would be a credit rather than a refund. When was this agreed? It might take a few weeks, I've read up to 5 or 6 on related threads in the past for the credit to be applied. If it's longer than that, it's worth contacting Sky. 

[PandJ2020]

Details of the process here: https://www.sky.com/help/articles/auto-compensation

If the credit doesn't appear soon you'll have to call Sky to chase.

[Anonymous]

Thanks for sharing @PandJ2020 so it looks like their policy is within 30 days, which is less than my estimate 👍