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Discussion topic: Refund

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This message was authored by: Chris2207

Message posted on ‎19 Aug 2024 11:42 AM

Refund

Hi my next payment says it 54 pounds it should me 44 pounds as it was agreed you were going to refund me 12 x 10 pounds if you look at my last bill it was 44 pounds I phoned you customer service department about 6 weeks ago ok this it was due to the fact that you didn't pay me the correct amount when I switched from virgin to you
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Message posted on ‎19 Aug 2024 11:44 AM

Re: Refund

Think you got enough information
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Message posted on ‎19 Aug 2024 12:07 PM

Re: Refund

27th June was when I spoke to you
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Message posted on ‎19 Aug 2024 12:12 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more
@Chris2207 wrote:
27th June was when I spoke to you

You're talking to other Sky customers here - not Sky Customer Services...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎19 Aug 2024 12:25 PM

Re: Refund

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@Chris2207 

Is the amount you believe you're still owed showing as a credit on your account, which can be used on future bills meaning less or no money will leave your normal payment method?


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
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Message posted on ‎19 Aug 2024 12:43 PM

Re: Refund

No it's not showing credit 

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This message was authored by: Daniel0210

Message posted on ‎19 Aug 2024 12:45 PM

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Chris2207 

You'll need to call Sky again to clarify what's happening with this. We obviously have no view of your account and bills. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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