Refund

[Kellsmell79]

Cancelled my broadband and have no other Sky products. My account is in credit but it says it's to go towards future bills, I won't have any. What is the best way to request the money owed to me? Thanks 

[Daniel0210]

@Kellsmell79 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Kellsmell79  an invite to chat.

[Kellsmell79]

My account is credit and I do not have any future bills, please can you refund me. Thank you 

[Mark39]

@Kellsmell79 you need to respond to the blue/red chat bubble.