Refund

[Huw1972]

We closed our sky account late last year and have returned all equipment and we have confirmation of their receipt.  Our account is £61.84 in credit.  When will we receive the refund on this. Have tried to call today a been completely fobbed off. 

You are quick to take money, yet won't pay back what is owed. Please have someone call us urgently about this. 

[caesarome]

@Huw1972 

To get you some help the refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Huw1972 an invite to chat.

[Addie15]

Update-W are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Huw1972]

Please re-open as assistance is still required. This refund remains unpaid. It's not difficult, just pay the money you owe us! 

[caesarome]

@Huw1972 

Did you respond to the chat when it was sent to you two days ago ?