Refund

[MHubert85]

Hi I have recently switched to Sky Glass and have a credit on my previous subscription. How long will it be before that credit is refunded or applied to my Sky Glass Subscription?

[Daniel0210 · Accepted solution]

@MHubert85 

If you have Sky Broadband on that account it will be used towards that. If you don't we can maybe able to get you some help on here.  Sky won't transfer it to your Glass account. Let us know. 

[MHubert85]

@Daniel0210Thank you for your quick response.

No I do not have a Sky Broadband account just Sky Glass now

[Daniel0210]

@MHubert85 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @MHubert85.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.