Discussion topic: Requesting a call back to an email sent from sky. Cannot get through to someone

This message was authored by: MJCos · ‎07 Nov 2023

I received an email to say that you were notified by another provider that the landline was being cancelled and i was asked to call (removed) however that number does not work. I have tried all other channels to no avail including the 0818 no to which i was on hold for 58 minutes. Can i please request a call back ?

Moderator note: Removed contact details

This message was authored by: Daniel0210 · ‎07 Nov 2023

@MJCos
I’m afraid you’re not talking to Sky Customer Services here. This is a forum where customers try to help other customers. Sky won't call you. You will have to persevere on the phone. The lines do work otherwise the forum boards would be in meltdown.

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎07 Nov 2023

@MJCos
I’m afraid you’re not talking to Sky Customer Services here. This is a forum where customers try to help other customers. Sky won't call you. You will have to persevere on the phone. The lines do work otherwise the forum boards would be in meltdown.

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: SKY1992bf · ‎07 Nov 2023

@MJCos This is a customer to customer forum to which you can't request call backs from

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Mark39 · ‎07 Nov 2023

@MJCos wrote:

... i was asked to call (removed) however that number does not work.

Moderator note: Removed contact details

It won't work, if you're in Ireland. The 0818 number is the one you need.

Do follow this up, otherwise your landline/broadband service from Sky may be terminated.

Discussion topic: Requesting a call back to an email sent from sky. Cannot get through to someone

Requesting a call back to an email sent from sky. Cannot get through to someone

Re: Requesting a call back to an email sent from sky. Cannot get through to someone

All Replies

Re: Requesting a call back to an email sent from sky. Cannot get through to someone

Re: Requesting a call back to an email sent from sky. Cannot get through to someone

Re: Requesting a call back to an email sent from sky. Cannot get through to someone

Was this discussion not helpful?

Search Sky Community

Start a new discussion