@zenafawcett you are not talking to Sky by posting innthe forum you will need to call them to chase a refund but note if you have a continueing srrvice Sky usexany credit against the future bills rather than paying money back to your bank.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
