Refund of account credit

[nibor81]

Hi,

I cancelled my broadband and moved to a new provider. My broadband account is not showing as being in credit, how do I get this money back please?

Thank you

[caesarome]

@nibor81 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[sonicares]

Usually, it will get updated on the next billing cycle and you will get a refund after that. 

[nibor81]

That's what I thought/hoped would happen, but it hasn't.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @nibor81 an invite to chat.

[caesarome]

@nibor81 

Sky have sent you a chat now so if you can respond to this as they should be able to issue the refund for you all things being well.

[Addie15 · Accepted solution]

Update-We are closing this invite now, as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.