Extra subscription on my account

[gdto404]

I recently downgraded my package with Sky to Sky Signature only.  However, I see that I am being billed for 

Boost to Netflix Standard

I don't have Netflix and I cannot understand this charge.  Having no joy trying to get help from Sky .

[Mark39]

What have Sky said?

[gdto404]

I emailed them on 10th February and so far have only had a generic response.  Difficult for me to ring them because I am 80 years old and profoundly deaf.

[caesarome]

@gdto404 

As you have a hearing issue then it might be worth registering yourself with the Accessibility team at Sky as there are then extra contact options for you:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

[gdto404]

Already registered, not helpful though.

[caesarome]

Did you use one of the options to contact them to ask the to remove the Boost to Netflix Standard package from your account:

https://www.sky.com/help/articles/contacting-sky-accessibility