Refund of Credit

[DannyGrace]

There's a credit balance of £90 on my account which has been cancelled since June, when can i expect this to be refunded?

[Daniel0210]

@DannyGrace 

Your post has been escalated to Sky and the Messaging Team may get in touch with you later today. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.