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Discussion topic: Bill taken twice

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Donnashaxted
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This message was authored by Donnashaxted This message was authored by: Donnashaxted

Bill taken twice

‎13 Sep 2023 08:20 AM

I paid my bill on the 4th sep I've gone to try pay my bud fair to work today and it's declined when I've checked my bank you've taken the payment again and now I'm overdrawn and have no way to get to work 

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Mark39
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This message was authored by Mark39 This message was authored by: Mark39

Re: Bill taken twice

‎13 Sep 2023 08:29 AM

Posted by a Superuser, not a Sky employee. Find out more

It's unwise and unnecessary to make manual payments for exactly that reason. Once the extra payment shows as a credit on your Sky account, we can arrange some help for you so that you can get it refunded.

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Bill taken twice

‎13 Sep 2023 10:13 AM

Posted by a Superuser, not a Sky employee. Find out more

@Donnashaxted 

In addition, any refund from Sky will take the standard 3-5 working days from when it's arranged. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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