Refund of Credit Balance on a Closed Account

[fred20]

Hi 

I'd be grateful if you could advise if there is a form to complete to request a refund on a closed account

Searching the forums it seems as if the methodology is an escalation to the Sky Team and then through the chat bubble

The account was closed approximately 3 or 4 months ago when I transferred to another provider and there is a credit balance of approximately £48 on my account. There is no payment method live, so would require eiter a cheque or manual transfer 

Thanks in advance

[Daniel0210]

@fred20 

There is no 'form' you can complete.

Other than calling Sky if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do. 

[fred20]

Thanks for the quick response, much apprecaited, option 2 is good for me 

2) we can escalate to the Messaging Team who can re-set your payment method.

Many thanks 

[Daniel0210]

@fred20 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Grahambiel]

I need a refund on my account as well 

[Daniel0210]

@Grahambiel 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off but should hopefully be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in. .

Alternatively post back on this thread later this week or next week and we may be able to help you further.

[Dusty_Bin]

I require the same and after calling Sky and being promissed a refund, nothing has happened! I cancelled my direct debit as I lost confidence in Sky and am very dissapointed that I'm even having to chase my refunded credit after over 2 months waiting...

[Daniel0210]

@Dusty_Bin 

As you've cancelled your payment method Sky will need to get a back office team to raise a cheque and post it to you so unfortunately that'll take much longer.