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This discussion topic has been answered Discussion topic: Refund not recieved

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This message was authored by: tinajane286

Refund not recieved

Been 8 weeks and not received refund. DD is still open so they can refund me. Tried using the bot which apparently doesn't understand refund. How do I get in contact, phone lines and always busy


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This message was authored by: caesarome Answer

Re: Refund not recieved

Posted by a Superuser, not a Sky employee. Find out more

@tinajane286 

Does your account show a credit, if so we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:


https://www.sky.com/help


You can also contact Sky via social media:


https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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This message was authored by: caesarome Answer

Re: Refund not recieved

Posted by a Superuser, not a Sky employee. Find out more

@tinajane286 

Does your account show a credit, if so we could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:


https://www.sky.com/help


You can also contact Sky via social media:


https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: tinajane286

Re: Refund not recieved

Yes, in credit in my account. I try to call just get stuck in the loop and have long waiting times. 

 

Thanks 

This message was authored by: caesarome

Re: Refund not recieved

Posted by a Superuser, not a Sky employee. Find out more

You could try social media if you are having issues getting through to someone.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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