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Discussion topic: Customer service is a joke

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This message was authored by: prestont2

Customer service is a joke

I have more than a couple of hrs trying to sort the return if your goods . From speaking to someone who said  QR code to trying to get it so I can print off returns address.  Never found anything for this? 

I am moving abroad I have given you 7 days to sort this all I found is your stupid 30 day policy!?

You are only interested in money grabbing tactics and definitely no customer service!!

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This message was authored by: Mark39

Re: Customer service is a joke

Posted by a Superuser, not a Sky employee. Find out more

Nobody here @prestont2 , we're customers same as you. Sky won't know who you are from a forum post. You can find how to return Sky equipment via the relevant section here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

This message was authored by: caesarome

Re: Customer service is a joke

Posted by a Superuser, not a Sky employee. Find out more

@prestont2 

You can print your own return label here:

 

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

 

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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