Refund instead of credit

[PurpleWolf]

Please can someone advise me how I go about getting a refund and not credit on my account after cancellation of Sky

I cancelled on June 30th

Cheers

[SKY1992bf]

@PurpleWolf  We can get you some help from community messaging team but we need to wait 10 minutes before we can 

[Daniel0210]

@PurpleWolf 
Firstly is your payment method still active? 

[PurpleWolf]

Hi there,

Yes I was advised by the sky advisor to keep it that way

[caesarome · Accepted solution]

@PurpleWolf 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @PurpleWolf an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.