Refund from sky q bill when taking glass

[rob576]

Hi, I got sky glass over a month ago now and shortly after getting glass i got my final sky q bill showing i'm in credit, how long does this take to be paid back or do i need to call sky to request the money back?

[caesarome]

Do you have Sky Broadband because if you do the credit will be used against the bill for it.

If you don't we can help you via here to get it refunded if you want ?

[rob576]

No I don't have sky broadband so if you could help.that would be great thanks.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to rob576.