Refund from sky - need advice!

[Happygolucky1]

Hi everyone, hoping someone can help me out here. I cancelled my entire sky package in May 2023 and returned all equipment etc. I noticed in September Sky were still taking money from my account and rang to query this. I was advised by an agent that sky had not cancelled my TV package and were mistakenly still taking my money. It was then cancelled and I was advised by the agent that a refund of £150 would be sent back to me on the first of this month- her exact words were "do not cancel your direct debit as you will not get the money" so I didn't.

The money has not arrived in my account so I rang Sky today after a weeks Grace to be informed by one of their agents that the money is now credited to my (now defunct) sky account! Can anyone tell me how I can go about getting this money back from sky as I am absolutley furious as it is money I cannot afford to lose!

Thanks a million x

[SKY1992bf]

@Happygolucky1  If you log in to your old sky account does it show the amount as a credit?

[GD1]

@Happygolucky1   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

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[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.