Refund for equipment

[Sally731]

Hey,

 I am just wondering if I will get a refund for my Sky equipment once it has been received. I missed the deadline as my local post office was raided on Boxing Day and is still closed. I have been charged £275. I have now posted the equipment back and kept proof of posting. When can I expect my money to be refunded? Thanks for your help. 

[Daniel0210]

@Sally731 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @Sally731 

[Sally731]

Thank you 😊 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Sally731 an invite to chat.

[Sally731]

Good Morning,

I was told two weeks ago that the refund for my Sky equipment would be in my bank within 3-5 days and it is still sat as a credit on account with Sky. I requested it to be refunded, could you please organise it to be put into my babk account as a matter of urgency now that I have waited longer than I was told it would be. It is such a shame that it hasn't been refunded, yet you keep sending letters and emails trying to tempt me back. 

[Daniel0210]

@Sally731 

Its 3-5 working days but would you like the issue re-escalating to Sky like last time? By the way, you aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

[Sally731]

Yes I would like it re-escalating please as I was told 3-5 working days on the 9th April. 
Thank you

Sally

[Daniel0210]

@Sally731 

I've re-escalated your post to Sky and the process for the chat will be as before. 

[Sally731]

Thank you 😊 

[Sally731]

Can't see that they have picked up the escalation, unless I have missed it somehow.

[Daniel0210]

@Sally731 

No, not picked up yet. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sally731.