20 Aug 2024 02:54 PM
Hello
Apologies if this has been dealt with elsewhere.
I cancelled Sky (TV and broadband) in January, with the last payment due at the end of February. But they kept billing me until the start of this summer.
I've called twice about it, and had it confirmed that I'm owed several hundred pounds, but it hasn't been paid. The last time I spoke to someone, I also asked for a confirmation email, but it never came.
I'm reluctant to ring again if it doesn't actually get me anywhere. Is there an email address I can reach Sky on? Or do any Sky employees respond on here?
28 Aug 2024 01:07 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @JZ1967 an invite to chat.
20 Aug 2024 02:57 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes your Sky account show a credit?
20 Aug 2024 05:02 PM
Thanks for replying, @Mark39.
I *have* had a refund (£112.35) for credit in my account, but the (nice) person I spoke to in the refund department said I was owed three hundred or so on top of that.
20 Aug 2024 05:35 PM
I've just checked my bills, @Mark39.
Here's the refund details:
Credit for Cancellation of Sky Signature - 3 Jun- 2 Jul -£36.50
Credit for Cancellation of Sky Sports Complete including Sky Sports+ - 3 Jun-2 Jul -£33.00
Credit for Cancellation of Sky Sports HD - 3 Jun - 2 Jul -£2.00
Credit for Cancellation of Sky HD - 3 Jun - 2 Jul -£9.00
Credit for Cancellation of Multiscreen - 3 Jun - 2 Jul -£15.00
Credit for Cancellation of Ultra HD - 3 Jun - 2 Jul -£4.00
Credit for Cancellation of Sky Signature - 30 May - 2 Jun -£4.71
Credit for Cancellation of Sky Sports Complete
including Sky Sports+ - 30 May - 2 Jun -£4.26
Credit for Cancellation of Sky Sports HD - 30 May - 2 Jun -£0.26
Credit for Cancellation of Sky HD - 30 May - 2 Jun -£1.16
Credit for Cancellation of Multiscreen - 30 May - 2 Jun -£1.94
Credit for Cancellation of Ultra HD - 30 May - 2 Jun -£0.52
But I cancelled everything at the end of January - I still have the text exchange and Sky took three payments of £99.50, one of £62.50 and one of £127.50 (covering Feb 3 to March 2) in that time.
20 Aug 2024 05:42 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
20 Aug 2024 05:45 PM - last edited: 20 Aug 2024 05:46 PM
Posted by a Superuser, not a Sky employee. Find out more@JZ1967 there shouldn't be a problem with getting the credits already on ypur Sky account refunded to your bank or credit card, depending on which payment method you have in place.
You'll most likely need to discuss the other refunds that are due with Sky.
20 Aug 2024 06:17 PM
Thanks very much for your help, @caesarome and @Mark39. Much appreciated.
22 Aug 2024 10:29 AM
I've not heard anything yet, @caesarome. But I wonder if that's my fault: I marked this as answered (when I meant you'd answered me ... D'oh).
28 Aug 2024 12:51 PM
Hello
Is anyone able to help me with an escalation request (see above)?
28 Aug 2024 01:05 PM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post @JZ1967 @so look at for the chat bubble.
28 Aug 2024 01:07 PM
@caesarome Thanks!
28 Aug 2024 01:07 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @JZ1967 an invite to chat.
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