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Discussion topic: Refund bill paid twice

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This message was authored by Lauravic This message was authored by: Lauravic

Refund bill paid twice

How do I go about getting a refund asap I have paid my bill twice and at £100 I need it refunding asap

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This message was authored by caesarome This message was authored by: caesarome

Re: Refund bill paid twice

Posted by a Superuser, not a Sky employee. Find out more

If you have something like a direct debit setup then you never need to make a manual payment.

 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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Lauravic
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This message was authored by Lauravic This message was authored by: Lauravic

Re: Refund bill paid twice

Thanks great thank you 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund bill paid twice

Posted by a Sky employee

Thank you for escalating this. We’ve sent an invite to chat

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund bill paid twice

Posted by a Sky employee

Update - This has now been resolved on a private chat

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