06 Mar 2023 09:16 AM
How do I go about getting a refund asap I have paid my bill twice and at £100 I need it refunding asap
06 Mar 2023 09:28 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you have something like a direct debit setup then you never need to make a manual payment.
To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
06 Mar 2023 09:32 AM
Thanks great thank you
06 Mar 2023 09:32 AM
Posted by a Sky employeeThank you for escalating this. We’ve sent an invite to chat
06 Mar 2023 09:49 AM
Posted by a Sky employeeUpdate - This has now been resolved on a private chat
No problem. Browse or search to find help, or start a new discussion on Community.
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