Refund... after leaving Sky?

[TommyG]

• Hello, sorry to hijack the post but I've the same issue. Money showing as credit in my account but no refund yet. Would like to get a chat invite. Thanks.

[Daniel0210]

@TommyG 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[Laura1989]

I am due a refund on my account after I left Sky. It is showing as a credit on my bill. But it's been over 6 weeks and I haven't received anything. Can anyone help? 

[Daniel0210]

@Laura1989 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Laura1989 an invite to chat.

[bielu]

In my case it is not 6 weeks yet (it is 5), but I also have credit display in account and can i get some help with refund?

[Daniel0210]

@bielu 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @bielu  an invite to chat.

[bielu]

Hi my refund was send on 4th of September, which means it is now over 5 working days and still didnt show in my account, can someone help with it?

[caesarome]

@bielu 

Does your Sky account now show as £0.00 ?

[bielu]

yes it does and it shows information about 5 days, it is why I am asking for help 😉

[caesarome]

It might be worth giving it a few more days if it hasn't shown up via your account. The only thing I can think of is do you see a difference between what is shown in your bank account and what is available ?

[bielu]

Hi I just noticed that credit are presented again on account so my refund wasn't successful, can someone help me with these?