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Discussion topic: Refund... after leaving Sky?

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This message was authored by TommyG This message was authored by: TommyG

Re: Refund... after leaving Sky?

  • Hello, sorry to hijack the post but I've the same issue. Money showing as credit in my account but no refund yet. Would like to get a chat invite. Thanks.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund... after leaving Sky?

Posted by a Superuser, not a Sky employee. Find out more

@TommyG 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund... after leaving Sky?

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Refund... after leaving Sky?

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

This message was authored by Laura1989 This message was authored by: Laura1989

Re: Refund... after leaving Sky?

I am due a refund on my account after I left Sky. It is showing as a credit on my bill. But it's been over 6 weeks and I haven't received anything. Can anyone help? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund... after leaving Sky?

Posted by a Superuser, not a Sky employee. Find out more

@Laura1989 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Refund... after leaving Sky?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Laura1989 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by bielu This message was authored by: bielu

Re: Refund... after leaving Sky?

In my case it is not 6 weeks yet (it is 5), but I also have credit display in account and can i get some help with refund?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund... after leaving Sky?

Posted by a Superuser, not a Sky employee. Find out more

@bielu 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Refund... after leaving Sky?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @bielu  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by bielu This message was authored by: bielu

Re: Refund... after leaving Sky?

Hi my refund was send on 4th of September, which means it is now over 5 working days and still didnt show in my account, can someone help with it?

This message was authored by caesarome This message was authored by: caesarome

Re: Refund... after leaving Sky?

Posted by a Superuser, not a Sky employee. Find out more

@bielu 

Does your Sky account now show as £0.00 ?

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This message was authored by bielu This message was authored by: bielu

Re: Refund... after leaving Sky?

yes it does and it shows information about 5 days, it is why I am asking for help 😉

SmartSelect_20240912_093900_MySky.jpg

This message was authored by caesarome This message was authored by: caesarome

Re: Refund... after leaving Sky?

Posted by a Superuser, not a Sky employee. Find out more

It might be worth giving it a few more days if it hasn't shown up via your account. The only thing I can think of is do you see a difference between what is shown in your bank account and what is available ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by bielu This message was authored by: bielu

Re: Refund... after leaving Sky?

Hi I just noticed that credit are presented again on account so my refund wasn't successful, can someone help me with these?

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