Refund after cancelling broadband

[Marbl]

Hi!

I cancelled my Sky broadband and it ended on 8 September. I have a balance (Credit goes towards paying your next bill(s)) Credit £44.47.

I've waited for 6 weeks and still have no refund. How do I get it back to my bank account?

Thanks

[Daniel0210 · Accepted solution]

@Marbl 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.