Refund after cancelled mobile

[Cai2]

I cancelled my sky mobile account due to alot of issues and very bad customer service on the phone. I have a balance left on there, how do I get this back. The bank I used for my direct debit is the same I want the money back in on, thanks 

[caesarome]

@Cai2 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Cai2]

Hello, 

that just takes you to the virtual assistant, which can't do anything and refers you to posts on here?

[MightyQuinn]

Hi @Cai2   Try remaining silent during the bot prompts or keep repeating talk to an adviser. 

[Cai2]

Hello, 

just tried this and nothing happens. 

[MightyQuinn]

Hi @Cai2   Have you calling, you will find a number if you expand Still need help on any help page.