Refund after broadband cancelled

[Alex1974]

Hi cancelled broadband over six weeks ago and refund of nearly £20 still awaited. I have read that things can be escalated but don't know how to go about this and the virtual chat bots give no help

[Daniel0210]

@Alex1974 
We could normally escalate this to Sky via their Messaging Team but unfortunately the process is currently switched off and will be for a 2-3 weeks. You will either need to wait or call Sky and speak to an agent. 

[SKY1992bf]

@Alex1974  Escalation is currently unavailable so you will need to contact sky direct to request the credit refund 

You can contact sky via social media using one of the options on the link below

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before choosing an option

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295#M1014

or if you still wish to call and have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[Alex1974]

Many thanks will give them a call