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Discussion topic: Credit on Account

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Avatar for Nas32
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This message was authored by: Nas32

Message posted on ‎01 Aug 2025 06:56 PM

Credit on Account

I cancelled my Sky broadband back in February which left a credit on my account which hasn't been refunded yet. The card is still active so I'm just wondering how I can get this refund sent me to me

thanks 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎01 Aug 2025 06:58 PM

Re: Credit on Account

Posted by a Superuser, not a Sky employee. Find out more

@Nas32 
We could normally escalate this to Sky via their Messaging Team but unfortunately the process is currently switched off and will be for a 2-3 weeks. You may need to call Sky and speak to an agent to process this. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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