Red flag on my account for 1 month

[Jec1968]

I have had a red flag placed on my account for the last month based on suspicious activity. I have no idea why and not been told why. It's completely out of the blue.

It might be something to do with Sky mobile. No one at Sky answers my emails, returns the promised calls and I have had this issue escalated 3 times and still nothing. I have also tried the Sky Fraud number and it's incorrect.

I have been with Sky for 23 yrs now and to say it's frustrating is an understatement. 

Help. 

[caesarome]

@Jec1968 

There is little us fellow customers can do for you. 

Has you mobile been restricted so you can't use it or are you seeing a restricted message when you try to access your mobile online Sky account ?

[Jec1968]

Hi, 

I think the problem might stem from the fact that I bought a phone on a monthly contract  which was fine then I had trouble with it and I took it back to factory settings just to restart the process.

I then couldn't connect to the internet. As I couldn't connect, I couldn't get my personal information off the phone to send the phone back.

i then paid for the phone outright through my sky and wrote it off. 

i then tried to take out another contract with Sky but there was a problem with the credit agreement so Sky cancelled that order and started a new one. On both occasions I paid an upfront fee.

This phone did not arrive as the red flag had been placed and the phone recalled from delivery. 

so both of the replacement phones were never delivered. 

since then I managed to get my original phone to work as it was my personal vpn preventing the internet access. 

[Mark39]

@Jec1968 previous posts suggest that Sky's fraud team won't contact you or discuss this with you until they've completed their investigation.