Cancelled sky contract but not received the credit back on my account

[Jozey1]

I cancelled my sky contract in March but I have not received the credit that was left on my account.

[Mark39]

If you contact Sky, they'll manually refund it to your bank (providing you haven't cancelled your direct debit).

[Jozey1]

Thanks for your reply.  Just checked the direct debit has been cancelled now. 

[Mark39]

That may be why you haven't received a refund. With no direct debit Sky will have to raise a cheque which is likely to take a month of Sundays to arrive.

You could reinstate your direct debit and then call. Providing a cheque refund isn't already in progress, Sky might then be able to process a refund for you.