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Discussion topic: What a joke, taken money from my account without permission

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This message was authored by: Lol13notbothere

Message posted on ‎24 Dec 2024 01:19 AM

What a joke, taken money from my account without permission

Had enough, keep taking money without my permission cleared my account and put it all to my next bill

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎24 Dec 2024 03:22 AM

Re: What a joke, taken money from my account without permission

Posted by a Superuser, not a Sky employee. Find out more

@Lol13notbothere 

Perhaps you'd like to give us the background to this? Have you made an unnecessary manual payment and then the direct debit or continuous card payment has been taken automatically (as it should)? 


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This message was authored by: GD1

Message posted on ‎24 Dec 2024 08:54 AM

Re: What a joke, taken money from my account without permission

Posted by a Superuser, not a Sky employee. Find out more

@Lol13notbothere  In addition to @Daniel0210  reply if you have a recurring payment method in place either card or Direct debit you have authorised Sky to take payments each month. 

 

However it should be noted if you make a manual payment this does not stop automated payments from being taken.  Did you make a manual payment?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: mariappa23

Message posted on ‎27 Dec 2024 01:06 AM

Re: What a joke, taken money from my account without permission

Same here cancelled broadband in October and despite taking it off the November bill yet again have charged me for December. 

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This message was authored by: Daniel0210

Message posted on ‎27 Dec 2024 01:55 AM

Re: What a joke, taken money from my account without permission

Posted by a Superuser, not a Sky employee. Find out more
@mariappa23 wrote:

Same here cancelled broadband in October and despite taking it off the November bill yet again have charged me for December. 

@mariappa23 

That sounds like the cancellation hasn't been processed.

 

How did you cancel your broadband?

Did you receive an email from Sky acknowledging the cancellation? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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