Really fed up

[TheDesser]

I have tried absolutely everything suggested in these support pages. Got involved in a WhatsApp conversation with a support agent who basically asked me to perform all such "fixes" and then suggested I reset the whole phone with I am not prepared to do. I am now refusing to pay any bills until they sorted this....now they are putting me through to a billing agent....[removed]. We pay sky over €160 per month for all services. I implore anyone who is experiencing this issue to do the same

Moderator Actions: Removed inappropriate language 

[caesarome]

@TheDesser 

Can you start from the beginning and explain what you issue is with your phone ?

[PandJ2020]

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@TheDesser wrote:

I am now refusing to pay any bills until they sorted this..

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Not the best idea.

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I implore anyone who is experiencing this issue to do the same

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I don't.

[Mark39]

@TheDesser do be aware that refusing to pay your bills will almost certainly guarantee you no help from Sky (and you won't be able to cancel either).