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Discussion topic: Re: Services suspened

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This message was authored by: Michael158

Message posted on ‎02 Aug 2024 04:18 PM

Re: Services suspened

My services were suspended due to unpaid bill which had been paid yet when I click to restore service it just comes up with sorry something went wrong 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎02 Aug 2024 04:20 PM

Re: Services suspened

Posted by a Superuser, not a Sky employee. Find out more
@Michael158 wrote:

My services were suspended due to unpaid bill which had been paid yet when I click to restore service it just comes up with sorry something went wrong 

Have you also re-setup up a continuous card payment or direct debit on your account?

 

Also when did you pay the bill, as it can sometimes takes up to 24 hours for the money to clear into Sky's account and the restrictions to thus be lifted.

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Message posted on ‎02 Aug 2024 04:22 PM

Re: Services suspened

Posted by a Superuser, not a Sky employee. Find out more

@Michael158  Your duplicate thread has been removed as you created this one already.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: Michael158

Message posted on ‎02 Aug 2024 04:36 PM

Re: Services suspened

@MarkGoldsmith  I assume it is because it has been less than 24 hours however, if this is the case it should not give me the option to restore service and state that my amount due is £0 and to click restore only for it not to work 

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