Waiting for refund still

[Arthur+kelly]

I was supposed to be refunded on the 18th July

I am still awaiting my £101 refund  to be paid into my bank account as assured by customer service agent Norrelle on the 11th July 2024. I was assured it would be paid. 

this is a disgrace as my subscription ended earlier this year and you took money from my account regardless 

[caesarome]

Do you see a credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

[Arthur+kelly]

I'm not a Sky customer since march

[Mark39]

Did you try the link?

[caesarome]

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@Arthur+kelly wrote:

I'm not a Sky customer since march

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That might be the case @Arthur+kelly but for money to be refunded it will firstly appear as a credit on your account so if the credit is still there we can arrange some help for you via here, if it isn't then it could well have been refunded.