Refund... after changing from sky Q to Sky Stream

[3-Scotty]

Hi

I am having the same problem with £64.28 sitting in credit on my now redundant Sky Q account and it is saying applied to my next bill which will never come lol.

Wondering the best way to get this back?

[caesarome]

@3-Scotty 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @3-Scotty to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @3-Scotty  an invite to chat.

[3-Scotty]

Hi folks thanks for all the replies but I have now received my refund 😊👍

[Lisa-P1987]

Thanks for the update @3-Scotty  I will close the chat for you. Glad it has been sorted 🙂